Frequently Asked Questions

Here are some of the FAQs we have answered for you.

Fonepay challenges are a series of tasks designed to reward Fonepay users for using our service.

The challenges is open to all Nepali resident citizens.

You have to accept the challenge via the “Fonepay App.”

A challenge is completed by doing IBFT, ISP, TV, Insurance (Hub) transactions using your Mobile Banking App and QR transaction via your Mobile Banking App or eSewa, IME Pay, or CellPay.

When a challenge is completed, you earn extra reward points and also stand a chance to win daily Rs. 1,000, or weekly Rs. 2,000.

Yes, the challenges should be accepted from the Fonepay App.

There will be various types of challenges to reward our customers. Individual challenges like “Complete an IBFT transaction and get extra rewards."

You will complete a challenge when the progress wheel reaches 100%.

Each challenge will have its set time frame.

You can complete unlimited challenges at once.

You will be rewarded within 24 hours from the completion time.

No, you can only redeem the Fonepay Points from the “Fonepay App” and redeem exciting vouchers available in the app.

Fonepay QR is a digital payment solution that utilizes Quick Response (QR) codes, allowing users to make secure and convenient transactions by scanning QR codes with their smartphones. Fonepay QR is EMV compliant, which is the most widely accepted standard for QR payments.

Step 1: Login to your mobile banking app.  

Step 2: Swipe right to open QR Scan or tap on the ‘QR Scan’ option 

Step 3: Scan the QR Code  

Step 4: Enter the amount to pay and other necessary details 

Step 5: Check the details and tap on “Confirm” 

Step 6: Enter transaction PIN or use your biometric to execute the payment

Fonepay QR is secure to use as it employs advanced encryption and authentication protocols, ensuring the safety of your transactions.

Merchant can install Fonepay QR in their businesses by reaching out to their respective bank.

Fonepay QR is accessible through 64 BFIs (Banking & Financial Institutions) including digital wallets of Nepal.

There are no fees involved in using Fonepay QR, both for customers and merchants.

You get notified about your QR transaction through SMS and mobile banking app notification.

Merchants can check payments received through SMS and Fonepay Business App.

Merchants can check payments settled through Fonepay Business App.

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Fonepay Direct is a service offered by Fonepay that enables a mobile banking user to conveniently transfer funds from their own bank account to a chosen recipient's bank account, regardless of whether the two accounts are held at the same bank or different banks.

Step 1: Login to your mobile banking app.

Step 2: Navigate to the "send money" section & tap on “Fund transfer”.

Step 3: Choose the option of sending money either from the same bank or a different bank.

Step 4: Enter the necessary details.

Step 5: Check the details and tap on “confirm”.

There are three ways of sending money using Fonepay Direct.

  1. You can send the money by entering the recipient’s mobile number.
  2. You can send the money by entering the recipient’s bank account number.
  3. You also have the choice to send the money by scanning the recipient's personal QR code associated with their account.

Fonepay Direct ensures a high level of security for your transactions. The service utilizes encryption and advanced security measures to protect your financial information and prevent unauthorized access.

It does involve fees. For each transaction, a charge of Rs 10 is applicable, but only when the sender's bank differs from the recipient's bank. Notably, if both the sender's and recipient's bank accounts belong to the same bank, there is no fee associated with this service.

Fonepay Direct does not offer a Fonepay Points like Fonepay QR.

Fonepay Direct is accessible through 64 BFIs (Banking & Financial Institutions) including digital wallets of Nepal.

In case you come across any problems with Fonepay Direct, reach out to your respective bank.

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Yes, the merchant can self-register by downloading the Fonepay Business app from PlayStore or AppStore.

The documents required are:

1.     PAN

2.     Business Registration

3.     Citizenship

Currently, there are no installation charges levied to the merchant. MSF (Merchant Service Fee) is also 0% as of now. However, this charge is subject to change.

Yes, but the merchant shall terminate the service from current BFIs.

The merchant is required to download the app “Fonepay Merchant “which is available on both iOS and Android platforms and log in to the app with the credential provided in SMS.

After registration of the merchant is completed, they receive their credentials to their provided mobile number from Fonepay. They can use the credentials securely to log in to Fonepay through a web portal or mobile app.

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