Terms of Use

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Last updated: 30/03/2020

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://offers.fonepay.com/ website and the Fonepay Offer App (mobile application) (the "Service") operated by Fonepay("us", "we", or "our").


This agreement lists out various terms and conditions (T&Cs) which govern your access to Fonepay Offer account as well as the services which are offered by Fonepay Offer App. Kindly read these terms and conditions carefully since they contain important and key provisions as to your access to Fonepay Offer app services including offers, giftbox, and challenges. You must accept and agree to abide by the Terms and Conditions before accessing or using the Electronic Channels or availing of any of the facilities, products or services offered on the Electronic Channels. Please note that by clicking on “Sign Up” it will be deemed that you have read and understood the Terms and Conditions and thereby agree to accept and abide by them.

In case you do not agree to accept and abide by the Terms and Conditions stated herein, please do not access or use this Electronic Channels or any pages thereof and please do not avail of any of the Facilities, products or services offered on or through the Electronic Channels.


In these Terms and Conditions (including the Introduction above), unless the context otherwise requires, the following words and phrases shall have the meanings assigned to them here under:

“Fonepay” is a digital payment processor that connects consumers, banks and merchants in an interoperable network to facilitate mobile/digital payments. Fonepay comes integrated with an issuer bank’s mobile/internet banking systems which implies that all transactions are originated from existing banks accounts and are secured by these banking channels. It enables a host of transactions including in-store merchant payments, online payments and P2P fund transfers.

“Profile” means Fonepay Offer app profile

“Registration” means registration of users mobile number as per registration procedure of Fonepay.

“Visitor”means a customer, a registered merchant or any person who accesses or visits the Fonepay’s website.

“Registered Merchant” means any business entity /organization having separate legal existence and identity which is registered as per companies act or similar legislation of Nepal, selling products or rendering services that are not prohibited under any applicable law of Nepal and willing to accept payments for sales through Fonepay after undergoing merchant registration process as specified.

“Customer“, means a person or organization who applies to, or registers to use, or use the service to make Payment transactions using Fonepay.

“Pay via Fonepay“, means customer may choose to pay from any of the listed applications using Fonepay.

“Fonepay Offer Web Application” means the Fonepay web portal which can be reached using web address offers.fonepay.com

“Fonepay Offer Mobile Application” means application developed for mobile devices based in all platforms.

“Notice”means any information (whether written or oral) issued/communicated by Fonepay to the visitors, customers or the merchants from time to time.

“Service” means any present or future facility or service displayed or offered on or through the Electronic Channels of Fonepay.

“Terms and Conditions” means the terms and conditions set out on this page and also all other terms and conditions contained elsewhere on the electronic Channels from time to time. This also specifically includes the documentation and the specific terms agreed by the merchants under the “Merchants Agreement” as well as the terms set out in the Privacy Policy and any other agreement made separately with the involved parties.

“Electronic Channels”means all the electronic media that can be used to access the services provided by Fonepay (www.fonepay.com) and its authorized mobile application.


The Electronic Channels facilitates the display and offering of discount services and other offers for customers and merchants registered for facilities by Fonepay on a no-liability and no-obligation basis. Information and facilities on the electronic channels may be displayed and offered in a phased manner at the discretion of Fonepay. Fonepay have the right to introduce new information and facilities in its discretion and add, modify, suspend or withdraw any information or facility or the terms thereof in whole or in part with/without any prior notice.

If any of the Terms and Conditions are not acceptable to you or you disagree with any material on the electronic channels, your sole and exclusive remedy is to discontinue using the electronic channels.


Fonepay offer app can be used by customers of the mobile banking applications and digital wallets that use the fonepay network to facilitate digital payments.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Our Service may contain links to third-party web sites or services that are not owned or controlled by Fonepay.

Fonepay has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Fonepay shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 7 days' notice prior to any new terms taking effect. What constitutes a material change shall be determined at our sole discretion.


If you have any questions about these Terms, please contact us at [email protected]