Lalchan Plaza Rd, Kathmandu 44600
Effective Date: 30/03/2020 Policy Version: 1.0
‘Nonpersonal Information’ (NPI) is information that may not directly identify or be used to contact a specific individual which is obtained automatically when you access our Mobile App. ‘Personally Identifiable Information’ (PII) is not publicly displayed information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your first and last name, physical address, phone number, and other related information that you provide to us.
Your Personal Information (PII)
Policy of ManagementFonepay recognizes appropriate protection and use of personal information to be important social responsibilities, and makes every effort to appropriately protect and use personal information complying with laws and regulations.
Proper AcquisitionFonepay will acquire personal information that is necessary to conduct its business by proper and lawful means.
Information We Collect
If you register as a member to use our Mobile App, you must provide PII in order for us to provide you with various features and/or functionality of our Mobile App. Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs), To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you), To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested), To administer a contest, promotion, survey or other site feature, To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order). As a member, we collect some or all of the following PII: Your first name, last name, phone number, and optional info like your gender, birthday, marital status(it will be used to provide surprise benefits and special offer if you add it with your consent).
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
We automatically receive information from your web browser or mobile device. This information includes the IP address of your computer/proxy server that you use to access the Internet, your Internet service provider’s name, web browser type, type of mobile device, and operating system. We use all this information to analyze trends among our users to help improve our Mobile App.
How Your Information Is Used
We use the information we receive from you as follows:
Communications and emails
When we communicate with you about our Mobile App, we will use the phone number and/or email you provided when registering as a member. We may also send you alerts regarding your use of our Mobile App. We may also send you promotional information about our Mobile App or offers from us or our affiliates, unless you have opted out of receiving such information. You can change contact preferences at any time through your account or by contacting us.
Sharing information with affiliates and other third parties
We do not sell or rent your PII to third parties for marketing purposes. However, we may use your nonpersonal information for data aggregation purposes, which might be sold to other parties at our discretion. Any such data aggregation shall not contain any of your PII. We may provide your PII to affiliates and third parties that provide services with regards to our Mobile App such as payment processors, content and software providers, promotional service providers, shipping companies, and other service providers.
Community discussion boards
Legally required releases of information
We may be legally required to disclose your PII if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our legal terms; (d) necessary to protect us from legal action or claims from third parties, including you and/or other members; (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.
Disclosures to successors
Protecting the Privacy Rights of Third Parties
If any postings you make to our Mobile App contain information about third parties, you need to make sure that you have permission to include them in your posting. While we are not legally liable for the actions of our users, we shall remove any postings for which we are notified that such postings violate the privacy rights of others.
Retaining and Destroying Your Personal Information
We retain information we collect from you (including PII) for only as long as we need such information for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we shall destroy, delete, or erase it.
Changing and Requesting Your Personal Information
You can change or update your PII using facilities found in our Mobile App. If you need assistance with updating your PII or removing yourself from our mailing lists, you shall have to send us an email with your request or contact us using our contact information found in our Mobile App. You may also request the type of personal information we have collected from you that is stored in electronic or paper format by our company.
Opting Out of Sharing Information
You can always opt-out of future unaffiliated third-party disclosures of your information. Such opt out shall not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
Your location will be used to provide you with offers that are nearby and shall not be used for other purposes. You can turn off location by finding it in the settings according to your device.
Links to Other Websites
Our Security Policy
We have taken steps to build our Mobile App using industry-standard encryption and authentication tools to protect the security of your PII. When we collect your PII through our Mobile App, we will encrypt your PII before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have security measures in place to protect against the loss or misuse of your PII, though again we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Mobile App and not share it with anyone. You should always log out of Mobile App when you finish using it, especially if you are sharing a computer/mobile phone with someone else or are using a computer/mobile in a public place.
International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Personal information that you publish in our Mobile App like reviews, rating, any other information or submit for publication in our Mobile App, may be available via the Internet around the world. We cannot prevent the use or misuse of such information by others. You hereby agree to the transfers of personal information described within this section.